We find that we get a lot of the same questions. So we compiled the most common questions and the most common answers in our Frequently Asked Questions section. And if you’re just getting started, you might want to explore our blog where we explain some basics in greater detail.

Do you have art templates on your website?

Yes. You can download templates for design on the product page.

How do I submit my artwork?

Our design studio allows you to upload your own artwork or create your own design.

What is your policy on the print registration?

Our design studio or offline templates will guide you with safety margins. These margins will keep your artwork aligned to the cup center with flexibility to your needs. All our paper cups have a seam on the back. Our proprietary art warping software may or may not allow the design to align perfectly at the back seam of the cup so we recommend that you do not design your art with lines that need to match up on the seam. To review how your design aligns, you can always utilize our Live 3D Animation feature!

Can you print QR codes?

Yes. Digital printing can print functional QR codes. All artwork must be systematically warped to accommodate the conical shape of a cup while maintaining the desired artwork look. The QR code functionality has proven itself after image warping. However, we strongly recommend you order a proof at a quantity of one to test your art and the QR functionality.

Can you print gradients?

When used for gradients, digital printing can reproduce them accurately. However, challenges can arise with gradients, particularly banding (visible stripes) if not designed and printed correctly. It is important to follow the artwork guidelines to make sure an uploaded file is uploaded with the correct settings. And as always, ordering a proof can ensure the finished product meets your design vision.

What is digital printing?

Digital printing involves transferring digital art files directly to the paper using specialized printers. It's ideal for 3+ colors, fine details, gradients, and complex color tones. And with no print plates required it means design flexibility without big upfront cost.

What are paper coffee cups made of?

Our cups are made from a sturdy, 16-point laminated paper and are coated with a liquid barrier on the inside.

What is the difference between single-walled and double-walled coffee cups?

‘Walls’ refers to the number of layers of paper used to create each cup. A single-walled cup is recommended for use with cold drinks, or even hot drinks if you use a separate cup sleeve. This is a good all-purpose cup for hot and cold applications. A double-walled cup is made with two layers – great for serving up hot drinks. The extra layer acts as a built-in sleeve, insulating the hot drink inside while helping to keep the outside cooler and safe to touch. And once you have that beautiful design, you won't want to cover it up with a sleeve.

How much of the disposable coffee cup is designable?

You can fully customize as much of the outside as you’d like, and your design, logo, or message will be wrapped around the entire cup. There is an exception for double-walled cups where there is a white band at the bottom of ¼ inch. You can even create a custom design for personal use or an event like a birthday party or wedding.

Are lids included with your custom paper cups?

No, they are not included. We do offer compatible sip-thru lids for an extra cost.

Can I customize the disposable cup lids?

No, the disposable cup lids can’t be customized. You can choose from black or white to match your cup.

Are the paper coffee cups recyclable?

PE-coated paper cups are commercially compostable, but they are not recyclable. Be sure to check with the local recycling program and the specific facility that handles your waste, as it varies by region.

Which browser is best to use when working with my packaging design on LogoCup?

It is recommended to use Chrome for best response with our design software.

How do I save my design?

Be sure you have an Account set up and save your work. Click on "Save Design" in the upper right corner. Save often to ensure your latest changes have been saved.

Where does my design go after it is saved?

Your saved designs will be available when you are logged in by clicking on My Account in the upper-right corner and then choosing My Designs from the menu. You will also receive an email with an image of your design and a link to access it in your account.

What kind of images should I use for my design and what size?

We recommend 300 dpi at actual size. The format can be a JPG image, pdf, psd. Try to find the highest quality image with a file size less than 12 Megabytes (12 MB). If the photo is large in size and lower resolution once it gets scaled down to fit the panels its resolution (dots per inch) may be ok for quality even though the resolution is low.

Where can I get a high quality image?

Need help with design and finding images? Check out Google sites for royalty free images. For example Pixabay.com and pexels.com to name a few.

How do I upload my offline template?

Click on the cup size you designed. Choose “Upload My Own”. Choose “Images” and upload your PDF that was designed on the master sized template. Click the + sign and will place in position on the flat view.

Can I get a blank template for my in-house designers?

Of course! You can find the artwork guidelines and templates on the product page.

Can you help with the design as I create my cup?

We are completely DIY when it comes to design, so we ask that you create your cup design offline using our design templates, or utilize our online design editor, which is created for use by inexperienced designers or those without offline design tools. We are happy to assist with any questions you may have about getting started.

Will the color I see on my screen match what my cup will look like printed?

On-screen colors, such as those on a computer monitor, are composed of three primary colors: red, green, and blue (RGB). Off-screen colors — those that are printed with ink on paper — are created using four colors: cyan, magenta, yellow, and black (CMYK). These four colors combine to make the 4-color process printing we use for our cups. Because monitors can produce very rich tones as they can display millions of colors, the RGB color system displays a wider range of colors than CMYK printing. While CMYK printing may result in slight variations in outcome between materials, such as paper to plastic, RGB colors also vary between devices due to color settings and emerging technologies. If you are concerned about color matching, we recommend ordering a printed proof of your design before placing a full order.

How do I ensure that my cup design will print the way I intend?

There are a few things you can check to make sure your design prints correctly. If you are designing online and you are concerned about the quality of your print, zoom into 100% in the design editor. This will give you an idea of the final print quality. It is important to do this on the flat editor and not the 3D view as the 3D view should be used more for placement purposes. If you are uploading artwork that was designed on one of our design templates, it is important that you follow all of the artwork guidelines. To keep our prices low, the responsibility of correctly uploaded artwork is put on the customer who uploads the art. If you do not follow the artwork guidelines, your artwork may print incorrectly. As always, if you are concerned about your design for any reason, we recommend ordering a printed proof before placing a full order.

My font is blurry on my printed cup. How can I prevent this from happening in the future?

If your text is too small, the words may begin to bleed or appear fuzzy. This is especially important for inverted print (light print on a darker background) or when thin fonts are used. We recommend using a 10pt size or larger and applying a stroke to thin fonts.

Can I see my design in person before committing to a full order?

Yes! We offer a proof quantity of one for $9.99 including shipping.

How close can my art get to the seam?

While designing your cup is to allow up to ⅛” movement of the product during production. This means that if your design is aligned exactly to seamed areas or right at the edge of the product there may be slight variations in alignment and cut off your art.

The 3D view looks blurry. Should I be concerned?

The 3D model tends to be more pixelated simply due to the rendering software and is more for placement purposes. A more accurate reading of how your cup will print is the 2D view, but as long as you are using high-resolution images, your artwork should print crisp and clean. If you’d like, you can hop on our chat right after placing your order and we can check the artwork for you before sending it to print. (We can only get a true reading of your artwork when it comes through with your order and not prior to purchase.)

Can I use my own font?

If you have fonts that you do not see in our featured font list, please treat your fonts as a design element. Create your text in Illustrator or Photoshop, and then create outlines or rasterize the fonts. Upload that element as a design to place it onto your template.

What is four-color process? What is CMYK?

We use the four-color (or CMYK) process to print on our cups. CMYK refers to cyan, magenta, yellow and black. This process combines these four colors to create a wide variety of hues and shades.

Can I use Pantone colors?

You can use a Pantone color in your offline designs. But, keep in mind that the final results will interpret this to cmyk for our digital printing process. If you are concerned about the color outcome, we offer a proof order of one!

Does the price change based on the number of colors used in the design?

No, not at LogoCup! You can use as many colors as you would like for the same price.

Will someone check my design before it goes into production?

Our team of designers will run your order final through our preflight software. Most items can be resolved if found. However, certain issues can be a reason to put the order on hold. If this occurs, we will reach out to you and provide you the reason, your original file and direction to correct it. Once the file is fixed by your team you will receive another Final Approval to look over one last time and then get the order into production. The longer it is on hold that does delay the current turn time. **Keep in mind, you are responsible for any spelling, grammar, content, and layout. The preflight will not make sure your artwork "looks correct," so be sure to carefully proofread and make sure your content is correctly placed before submitting your order. If you are uploading an offline template or design elements, please make sure that you follow our artwork guidelines.

How long does shipping take after production?

Shipping time is dependent on the shipping option you choose at checkout. You will see Rush, Express, and Economy as shipping options, along with an estimated in-hand date for each option.

Will larger orders take longer to ship?

For orders exceeding a quantity of 10,000, we can talk to you one-on-one about turn time. Turn time for larger quantities can depend on both the quantity and the structure type. Any time you have a deadline to meet or special circumstances, please reach out to our customer service team before you place the order to ensure we can accommodate. We will always try to meet your needs if it's within our capabilities.

Can I change or cancel my order?

The minute you hit “approve,” we start working on your order. We take our fast turnaround times very seriously. If you’ve made a mistake and need help, please chat with us immediately or email info@logocup.com and we’ll try our best to hold the order if it hasn’t already been processed. If your order is already in progress, it may not be able to be canceled or changed. All orders are 100% custom, so once your order is in progress we can no longer offer a refund.

Are there die or plate charges? What about set-up fees?

We do not charge die, plate, or set up fees at LogoCup!

Is there a minimum order quantity?

Our minimum order quantity is just 50 cups, and, of course you can always order a proof with a quantity of one!

Your prices only go to 10,000. What if I need more cups?

We can print as many cups as you need. Large orders need special attention from our production team and may qualify for quantity discounts and special delivery options. Please contact customer service or sales@logocup.com with any quote requests and we will get you set up with a sales agent.

How much does shipping cost?

Our website has a built-in shipping calculator on each product page under the pricing slider. You can choose from either Rush, Express, or Economy shipping. You will be able to see the estimated in-hands date each option allows. The price will depend on what option you choose.

What if I’m not satisfied with my order?

Due to the custom nature of our product, we cannot accept returns unless you received the incorrect product. However, if your order is damaged or printed differently from the virtual renderings that you approved, we will work with you to find a solution on an individual basis. In the event of a return or reprint, LogoCup may ask for you to return your cups as part of a claim. Your order is only eligible for a claim if it was placed in the last 60 days. Feel free to reach out to us if you have any questions at all.

Do you ship internationally?

We currently only ship to the U.S. and Canada. If you would like to ship outside of these regions you would need to make arrangements with a freight forwarding company, such as Shipito (https://www.shipito.com/en/).

Can I split-ship my order between different locations?

We do not offer split-shipping. If you need a quantity to go to two or more locations, you will need to place a separate order for each shipping address. We cannot split ship orders that have already been placed.

What am I responsible for when using my own shipping number?

When shipping on a 3rd party shipping account, you assume all responsibility for shipping. While uncommon, transit times can vary to some locations depending on the shipping provider, so LogoCup cannot guarantee the delivery date when shipping on a 3rd party account. If your package is lost or damaged, it is your responsibility to file a claim with the shipping provider. Please reach out to us with questions about reprinting your order, and send photos of any damage. If your shipping number is invalid and LogoCup is billed for any shipment shipped on a 3rd party account, we will hold future orders until payment has been made to cover previous unpaid shipping costs.

I put the wrong ship to address on my order! Can I change it?

Please contact LogoCup immediately if you need to change a shipping address. Call or email info@logocup.com. The status of your order will determine whether shipping adjustments may be made. A fee may be charged depending on where the order is in the production process. Once your order has shipped, shipping carriers often have restrictions and fees regarding address changes. If an update is feasible, note that changing the address after the package has shipped will delay the delivery of your package. If your order is returned to us due to an invalid address, you will be responsible for any reshipping fees.

I need to know my order status, where can I find that?

If you'd like to know where your order is in production, feel free to email our team as they can see where your order is in the production process and provide tracking if your order has shipped. We also email updates on your order status every step of the way, so be sure to check your inbox! You can check what email we have on your account by going to My Account and My Info.

I ordered the wrong size. What do I do now?

Unfortunately, because of the custom nature of our products, we can not accept any returns if the size does not meet your requirements. The cup dimensions are included in each product description. We offer proofs for $9.99 including shipping. Please let us know if you need additional assistance in determining the correct cup size before placing your order.

Do you have any rush options?

We have three shipping options at checkout. Rush, express, and economy. You will see a different shipping price and a different in-hand date depending on what option you choose. If you need your cups fast, you will want to go with the Rush shipping option.

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